Over the past five years, pet supplies company PNT Pets has worked with Alibaba.com suppliers to source customized products to create its patent-pending brand. Founded by Max Leahy, PNT Pets uses the Alibaba.com platform to increase revenue, expand its product line, and further expand the company’s retail partnerships.

“This company was started out of a necessity for a product that didn’t exist on the market,” Max said. Shortly after adopting his dog, Max realized how challenging and unsanitary it was to pick up dog waste while out with his puppy. Max was unable to find any dog bags that offered the size, composition, and drawstring that he wanted – so he set out to create it himself. “I’ve always had an inventive mind, and thought there had to be a better way.” With more than 10 years experience working with Alibaba.com, Max knew that the only place to create what he needed was by sourcing and collaborating with suppliers and manufacturers on the platform.

Connecting with the Right Suppliers

Max took time working closely with many different suppliers on Alibaba.com, combing through details and specifications to ensure his vision came to life. Using the platform's refinement tools, Max focused his efforts on finding Gold Suppliers and Verified Suppliers, assured by the extra reliability pre-vetted and approved companies would provide. Max was able to easily filter suppliers that both met his product requirements and were well-regarded and longstanding partners on Alibaba.com.

“I settled on a supplier, and we created an amazing company,” Max said. "We have a patent pending on the product and are very unique in the market, which is something that I always wanted to be with any product that I created. We’ve done really well, and we couldn't have done it without Alibaba.com!”

Additionally, Max leverages Trade Assurance on the platform for order protection, free of charge. With Trade Assurance, Max has payment security, and should there be an issue with his product, supplier transaction, or shipping delays, for example, Max is able to file a claim, free-of-charge, within 30 days of delivery.

The customer service commitment that Alibaba.com makes to PNT Pets, and all of its buyers, states that if an order does not ship on time or the buyer is unsatisfied with the quality of the products and are unable to solve the issue directly with the suppliers, Alibaba.com will mediate a solution.

Getting Started Today

What started as a simple idea has turned into a booming international business for PNT Pets. While in mass production with the first-generation product, Max is already sourcing the second and third versions thanks to the trust and partnership he’s built with his suppliers. “The factory we’re currently working with is fantastic, and they've been able to create a great product for us,” explained Max. PNT Pets started ordering small, leveraging the minimum order quantity (MOQ) feature on Alibaba.com, before placing larger orders with better margins.

Alibaba.com continues to be PNT Pets’ go-to resourcing partner as it grows and expands operations. Aside from the updated versions of its flagship product, PNT Pets is also exploring new products within the pet industry and is committed to do so hand-in-hand with Alibaba.com.