Kimberly Mitchell is the Owner and Founder of KMitchell Collections, an infant and toddler clothing and accessory brand focused on high-quality, patented products that parents desire. To build her brand and deliver superior commodities, Kimberly relies on Alibaba.com’s robust vendor profiles and background information, as well as Verified Suppliers and Trade Assurance services, to work with qualified and credible vendors that are the perfect fit.

Kimberly devised the brand concept in December 2020 after learning the wonderful news that both of her daughters were pregnant. Kimberly recounts the moment learning she’s having two grandchildren, “… this was my inspiration, I want my grandchildren to have top-notch clothing and the best accessories growing up.”

Alibaba.com is the perfect partner to bring Kimberly’s personal passion to life: delivering the best baby products at fair price points. The platform offers long-term partners and suppliers that align with her small, yet growing, business needs.

Finding the Right Vendors & Products

Kimberly is continually impressed with her search process on the Alibaba.com platform. One aspect that really stands out to Kimberly is the quick response she receives via email and live chat when conducting a product search. “I am surprised and impressed by the proactivity of vendors who reach out promptly through chat and email to support my product needs.” This is critical in sourcing a product as it brings vendors with reliable reputations to the forefront.

Kimberley recognizes that searching and uncovering qualified vendors to source products can be time-consuming and confusing. However, with Alibaba.com’s extensive vendor profiles that include thorough background information, this process is easily streamlined and Kimberly quickly finds the specific vendors she needs each time she searches.

On top of that, Verified Suppliers offer an additional layer of legitimization and trust because they are vetted and accredited by Alibaba.com. Kimberly described this aspect as “a highly beneficial tool for entrepreneurs in particular who are new to this type of research.”

Instant Communication & Product Assurance

Once the perfect vendors and products are found, communication is the next hurdle in the process. Alibaba.com makes this process easy on its website with a variety of options for instant communication with vendors, including chat, email and live video.

For Kimberly, the live video service is a stand-out when working with vendors. Calling it her “favorite feature” she describes that “each vendor can showcase their product collection or factory, provide an update on the order, and address any questions or feedback in real time. This ensures a great connection with each vendor.” This level of in-depth communication allows vendors to foster long-lasting relationships with buyers and ensure every need is met across the board.

The last step in the process, placing an order, is the most important for buyers. Specifically, for buyers who are small businesses, every transaction is critical for their business due to tight budget allocations and smaller-quantity orders. Luckily, Alibaba.com offers protection services such as Trade Assurance that gives buyers piece-of-mind and guarantees that in the event something goes wrong, Kimberly’s investment will be reimbursed.

Overall, Kimberly describes working with Alibaba.com as “a mind-blowing experience to find reliable vendors.” With more than 100 products bought in six months, she is excited to fully launch her brand and establish a level of quality beyond what’s currently offered in the market.